Aloha and welcome to Clothing Sales Store’s FAQ page! We’re here to answer all your questions about our island-inspired apparel, shipping policies, and more. Just like our Hawaiian Performance Surfwear® is designed for comfort, we’ve designed this page to provide you with all the information you need for a smooth shopping experience.
Product Questions
Q: What types of clothing do you specialize in?
A: We specialize in island-inspired apparel including Hawaiian Athletics® Shirts, Aloha Attire, surf tees, dresses, coverups, and accessories like caps and sarongs. Our collections range from casual island wear to performance surfwear for men, women, and children.
Q: Are your products authentic Hawaiian designs?
A: Yes! Our Island Design Collection and Hawaiian Performance Surfwear® lines feature authentic island-inspired designs crafted with attention to detail and the spirit of aloha.
Q: Do you offer plus sizes or extended sizing?
A: Currently we focus on standard sizing across our Men’s, Women’s and Children’s collections. Please check individual product pages for specific size charts to ensure the perfect fit for your island style.
Shipping & Delivery
Q: Where do you ship to?
A: We ship globally (excluding some remote areas and parts of Asia) using trusted carriers like DHL, FedEx, and EMS to bring our island styles to your doorstep.
Q: How long does shipping take?
A: After 1-2 business days for processing:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
- Free Shipping (orders $50+): 15-25 business days via EMS
Q: How can I track my order?
A: You’ll receive a confirmation email with tracking information once your package ships. Follow your island-inspired fashions as they make their journey to you!
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of receipt if items don’t meet your expectations. Please visit our Returns Policy page for details on sending items back to our Oakland headquarters.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method to ensure your return arrives safely.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal – all the major payment options to make your island shopping experience convenient.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect your payment information, just as we carefully protect the quality of our Hawaiian Athletics® Shirts.
Q: Do you store my credit card information?
A: For your security, we do not store complete credit card information on our servers after your transaction is complete.
Customer Service
Q: How can I contact customer service?
A: Our customer ohana is here to help at [email protected]. We typically respond within 24 hours to help with any questions about your order or our products.
Q: What are your business hours?
A: Our Oakland team operates Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.
Q: Where are you located?
A: Our headquarters is at 2992 Green Avenue, Oakland, US 94612, where we carefully pack each order with aloha spirit before it begins its journey to you.
Mahalo for shopping with Clothing Sales Store! We’re honored to help you bring island style into your everyday life. If you don’t see your question answered here, please don’t hesitate to reach out to our customer ohana.